"Is my car ready?"
Probably your most common call. Cadence takes the customer's name, number and vehicle, and texts you so whoever is at the counter can call back with the status.
AI RECEPTIONIST FOR AUTO REPAIR SHOPS
AI answering service for auto repair shops
Under a car. Still answering.
A shop phone rings all day with the same questions. Cadence answers the calls you forward to it, covers your hours, services and approved prices, takes the details when a customer is asking about their car, and texts you a summary the moment the call ends.
Keep your business number. Forward your calls to Cadence.
WHAT YOUR CALLERS ASK
- What are your hours?
- Do you do brakes, alignments or diagnostics?
- How much is an oil change?
- Is my car ready yet?
Cadence answers hours, services and prices from what you approve. It can't see your shop system, so for the last one it takes the message and texts it to you.
AN EXAMPLE CALLWhat the caller hears.
What the caller hears.
What you get.
This is a written example for a made-up business, Mesa Street Auto, using answers its owner approved. Your calls use your own answers.
MESA STREET AUTOExample call
CADENCE
Thanks for calling Mesa Street Auto, this is Cadence. How can I help?
CALLER
Hi, it's Luis. I dropped off a gray Camry this morning. Is it ready?
CADENCE
I can't see the repair status, but I'll get your message to the shop right away. What's the best number to reach you?
CALLER
480-555-0162. And do you guys do brakes too?
CADENCE
Yes, Mesa Street Auto does brake work. I'll let them know you're asking about brakes as well, and they'll call you back.
SUMMARY TEXT TO THE OWNERNew call from Luis. Asking if his gray Camry (dropped off this morning) is ready, and also asked about brake work. Callback: 480-555-0162.
TYPICAL CALLSThe calls auto repair shops
The calls auto repair shops
get every day.
What Cadence does with each kind of call, using the answers you approve.
Price checks
Oil changes, tires, inspections. Approve the prices you're happy to give over the phone. Anything else becomes a question in your summary text.
New repair requests
A caller describes a noise or a warning light. Cadence gets the vehicle, the symptoms and when they'd like to bring it in, so you can call back with a time.
Towing and drop-offs
Callers asking where to leave a car or whether you take tows. Approve your drop-off instructions and Cadence passes them on.
After hours and busy stretches
Plenty of shop calls come at lunch, at closing time and on Saturdays, when the phone is hardest to reach. Forward your line when the bays are busy or after you close, and Cadence answers and texts you a summary of each call. Approve what callers should hear about your hours, key drop-off and whether you're open weekends, so they get the same answer every time.
What to set up first
- Hours, including Saturdays and holidays
- The services you do and don't do
- Prices you'll quote by phone, like oil changes or inspections
- Drop-off and key drop instructions
- A transfer number for customers who need the service desk
ON EVERY PLANWhat Cadence does
What Cadence does
on each call.
The same four things for every business. No new phone line, and nothing new for your customers to learn.
Answers from what you've approved
Your services, hours, area and prices. Anything you haven't approved becomes a question for you.
Gets the details
The caller's name, number and what they need, so nobody has to write it down.
Texts you a summary
A short text the moment each call ends: who called and what they need.
Transfers when asked
Callers who ask for a person go to the transfer number you choose. Every conversation stays in your portal.
$249a month for 150 minutes, on Essential
7 days free150 minutes on any plan. Card required.
$0 setupGuided setup in your portal. Keep your number.
Can Cadence tell customers when their car is ready?+
No. Cadence doesn't connect to your shop system, so it takes the message and texts it to you. Customers who want a person right away can be transferred to your transfer number.
Can it book repairs into my schedule?+
No. It gets the vehicle, the problem and when the customer would like to come in, and texts you so you can confirm a time.
Will it quote repair prices?+
Only prices you approve, like a standard oil change. Diagnostic questions and anything else become a question in your summary text.
Do I need a new number for my shop?+
No. Forward your shop number to your Cadence number when you want Cadence to answer, and customers keep calling the number on your sign. You can also publish your Cadence number as a separate line.
CADENCE BY TRADEAny business
Any business
that gets calls.
Cadence works the same way for every business: your approved answers, the caller's details and a summary text. These pages show what that sounds like in a few trades.
Don't see your trade? Cadence answers for any business. You set up your own services, hours and answers in your portal. See how Cadence works
Let Cadence take the next call.
Forward your calls to Cadence and see what the summaries look like.
7 days free. Cancel anytime from your portal.