No cooling or no heat
The busiest calls of the year. Cadence gets the caller's name, number, area and what the system is doing, so your summary text tells you who to call back first.
AI RECEPTIONIST FOR HVAC COMPANIES
AI answering service for HVAC companies
On a roof. Still answering.
When the weather turns, the phone doesn't stop. Cadence answers the calls you forward to it, tells callers what you've approved about repairs, tune-ups and your service area, gets the details, and texts you a summary the moment the call ends.
Keep your business number. Forward your calls to Cadence.
WHAT YOUR CALLERS ASK
- My AC is running but not cooling. Can someone come out?
- How much is a tune-up?
- Do you service my area?
- Do you install new systems or only repair?
Cadence answers price, area and service questions from what you approve in your portal. It can't promise a visit, so for the first one it gets the details and texts them to you.
AN EXAMPLE CALLWhat the caller hears.
What the caller hears.
What you get.
This is a written example for a made-up business, Copper Creek Home Services, using answers its owner approved. Your calls use your own answers.
COPPER CREEK HOME SERVICESExample call
CADENCE
Thanks for calling Copper Creek Home Services, this is Cadence. How can I help?
CALLER
Hi, this is Dev. I want to get my furnace checked before winter. How much is a tune-up?
CADENCE
Copper Creek's heating tune-up is $89. I can pass your request to the team so they can find you a time. What's the best number for you?
CALLER
602-555-0144. Mornings are better.
CADENCE
Got it, Dev: a furnace tune-up, mornings preferred, at 602-555-0144. The team will confirm the time with you.
SUMMARY TEXT TO THE OWNERNew call from Dev. Wants a furnace tune-up before winter, quoted the $89 tune-up. Prefers mornings. Callback: 602-555-0144.
TYPICAL CALLSThe calls HVAC companies
The calls HVAC companies
get every day.
What Cadence does with each kind of call, using the answers you approve.
Tune-ups and maintenance plans
Seasonal calls about checkups. Approve your tune-up price and what your maintenance plan includes, and Cadence answers them and takes the times the caller prefers.
Replacement quotes
Homeowners shopping for a new system. Cadence takes the details of the home and the current unit so you can follow up with an estimate.
Warranty and follow-up calls
Customers calling about work you've already done. Cadence takes the message, or transfers them if they ask for a person.
After hours and busy stretches
When the first heat wave or cold snap hits, calls pile up faster than a small team can answer them. If you forward your line after hours or when every tech is out, Cadence answers those calls too, and every one ends with a summary text. Approve what callers should hear about after-hours service and any emergency fee, and set a transfer number for callers who ask for a person.
What to set up first
- Your service area
- Your tune-up price and what a maintenance plan includes
- The system types you install and repair
- Your after-hours policy and any emergency fee
- A transfer number for your on-call tech
ON EVERY PLANWhat Cadence does
What Cadence does
on each call.
The same four things for every business. No new phone line, and nothing new for your customers to learn.
Answers from what you've approved
Your services, hours, area and prices. Anything you haven't approved becomes a question for you.
Gets the details
The caller's name, number and what they need, so nobody has to write it down.
Texts you a summary
A short text the moment each call ends: who called and what they need.
Transfers when asked
Callers who ask for a person go to the transfer number you choose. Every conversation stays in your portal.
$249a month for 150 minutes, on Essential
7 days free150 minutes on any plan. Card required.
$0 setupGuided setup in your portal. Keep your number.
Can it schedule the service visit?+
No. It gets the caller's name, number and the times they'd prefer, and texts you so your dispatcher can confirm.
What about a caller with no cooling in the heat?+
Set a transfer number so callers who ask for a person reach your on-call tech. Cadence is an AI and can make mistakes, so don't rely on it alone for emergencies. Every call still ends with a summary text to you.
Will it know our tune-up price and service area?+
Yes, if you approve them in your portal. Cadence answers from the prices, services and area you set up. Check your summaries now and then, because like any AI it can make mistakes.
What about the rush in the first heat wave?+
Each plan includes monthly minutes, and your portal shows what you've used. Pick a plan that fits your busiest season, and set a monthly spending limit in your portal so a rush never surprises you.
CADENCE BY TRADEAny business
Any business
that gets calls.
Cadence works the same way for every business: your approved answers, the caller's details and a summary text. These pages show what that sounds like in a few trades.
Don't see your trade? Cadence answers for any business. You set up your own services, hours and answers in your portal. See how Cadence works
Let Cadence take the next call.
Forward your calls to Cadence and see what the summaries look like.
7 days free. Cancel anytime from your portal.